Whealbit · Software company · Penzance, Cornwall

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Support from the team that built it

We build software and then we run it, so support is not an afterthought. Here is how to get help, how fast to expect a reply, and where to go for each of our platforms.

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How to get help

Email is the quickest route to a real person. We read every message ourselves and reply within one working day, Monday to Friday.

Help for each platform

Each product has its own place to get help. Where a product has a help centre it is linked here; where it does not yet, the quickest route is a direct email.

Support for client projects

Because we operate our own platforms, we know what it takes to support software long after launch. Client sites and builds are looked after for as long as they run.

Every website we build runs on a monthly plan: one payment, everything included. Hosting, your domain, email, security patches, monitoring and content updates, with no separate maintenance bill.

  • Hosting and domain looked after
  • Professional email at your own domain
  • Content updates when you need them
  • Security patches and monitoring
  • Change requests logged and tracked in real time
Open the client portal

Data, security and reliability

The short version is here. Because we run these platforms ourselves, they are backed up, monitored and patched as a matter of course.

Read the full detail

  • UK and EU data residency

    Your data and the servers it lives on stay inside the UK and the EU. It does not get shipped elsewhere to cut costs.

  • GDPR from the ground up

    Every platform is built to UK GDPR from the start. Clear consent, clear retention, clear rights.

  • Encrypted in transit and at rest

    Data is encrypted on the wire and on disk, and access is limited to what each role genuinely needs.

  • Your data stays yours

    We do not sell it and we do not train models on it. You can export it, or ask us to delete it, whenever you like.

Checking a service is up? See the status of every platform and its domain.

Support questions

How do I get help from Whealbit?

Email Whealbit at info@whealbit.co.uk for anything to do with your website, custom build or one of our platforms, and a person replies within one working day. WagePilot, QWTN and CleanFlo also have their own online help centres for day-to-day product questions, and existing clients can log requests in the client portal.

How quickly does Whealbit reply to support requests?

Whealbit replies to new support messages within one working day. Working hours are Monday to Friday, 09:00 to 17:30 UK time, so a message sent over a weekend is answered the next working day.

Does Whealbit support software after launch?

Yes. Whealbit builds software and then runs it. Client websites run on a monthly plan that includes hosting, the domain, professional email, security patches, monitoring and content updates, and change requests are logged and tracked in real time through the client portal. Support for bespoke software builds is agreed per project.

How do I report a problem with my website or platform?

Existing clients report problems and log change requests through the client portal, where each request is tracked in real time. For product questions, WagePilot, QWTN and CleanFlo have online help centres, and you can always email info@whealbit.co.uk and get a reply within one working day.

Can I export my data or move away from Whealbit?

Yes. Your data stays yours: Whealbit does not sell it or use it to train models, and you can export it in a portable format or ask for it to be deleted at any time. Data is held with UK and EU data residency, and the full detail is on the trust and data page.

How do I book a call with Whealbit?

You can request a call on the Book a call page by choosing a weekday and a time between 09:00 and 17:30. It is a request rather than a guaranteed slot: Whealbit confirms the exact time by reply within one working day.

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