Help Centre

Explore Our FAQ Help Center! Your Go-To Resource for Answers on our Website, App, Hosting, Domains Services. Have Questions? Find Solutions Here!

Frequently Asked Questions

How do I begin working with WhealBit?

To get started with us, simply reach out to our team through our contact page or email. We'll schedule a consultation to discuss your project requirements and goals.

What types of services does WhealBit offer?

We offer a wide range of design and development services including website design, web development, mobile app development, branding, UI/UX design, and more. See our services page for more info!

How long does it typically take to complete a project?

Project timelines can vary depending on the scope and complexity of the project. During the consultation phase, we'll provide you with a detailed timeline based on your specific requirements.

What is the payment process?

Our payment process typically involves an initial deposit to initiate the project, followed by milestone payments as we progress through the project phases. Final payment is due upon project completion and approval.

Do you offer ongoing support after the project is completed?

Yes, we offer ongoing support and maintenance services to ensure your website or application continues to function smoothly after launch. You can reach out to us anytime for assistance or updates.

How do I update content on my website?

Updating content on your website is easy. Simply provide us with the changes you need, and we'll handle the updates for you. Depending on your plan, there may be additional costs associated with content updates.

Can you help with website hosting?

Yes, we offer website hosting services to ensure your website is securely hosted and performs optimally. We can assist you with setting up hosting or transferring your website to our servers. Depending on your hosting plan, additional costs may apply.

What should I do if my website is down?

If you experience any issues with your website being down, please contact our support team immediately. We'll investigate the issue and work to resolve it as quickly as possible.

How do I optimise my website for search engines (SEO)?

We offer SEO services to help improve your website's visibility in search engine results. Our team can optimise your website's content, meta tags, and other elements to boost your search engine rankings. Depending on your SEO package, additional costs may apply for ongoing optimisation efforts.

Can you integrate e-commerce functionality into my website?

Yes, we can integrate e-commerce functionality into your website to allow you to sell products or services online. We'll work with you to determine the best e-commerce solution for your needs. Depending on the complexity of the integration and features required, there may be additional costs associated with e-commerce development and customisation.

How do I submit my app to the app stores?

We'll guide you through the process of submitting your app to the Apple App Store and Google Play Store. This includes preparing all necessary app assets, creating app store listings, and navigating the submission process.

What should I do if my app crashes or has bugs?

If you encounter any issues with your app such as crashes or bugs, please report them to our support team with as much detail as possible. We'll investigate the issue and release updates as needed to address any issues.

Can you help with app updates and maintenance?

Yes, we offer app maintenance services to keep your app up-to-date with the latest operating system updates and ensure it continues to function smoothly. We can also implement new features and enhancements as needed.

How do I integrate push notifications into my app?

We can integrate push notification functionality into your app to allow you to send targeted messages and updates to your users. Our team will handle the setup and configuration of push notifications for your app.

Do you provide analytics for my app?

Yes, we can integrate analytics tools into your app to provide you with valuable insights into user behavior and app performance. This allows you to make data-driven decisions to improve your app's user experience.

How do I set up email accounts for my domain?

We can help you set up custom email accounts for your domain using professional email hosting services. This allows you to have branded email addresses (e.g., yourname@yourdomain.com) for your business.

What should I do if I'm experiencing issues with my email?

If you're experiencing any issues with your email accounts, please contact our support team with details of the issue. We'll investigate and resolve the issue as quickly as possible to minimise any disruptions to your email communication.

Can you help with email marketing campaigns?

Yes, we offer email marketing services to help you design and send engaging email campaigns to your subscribers. We can assist with everything from campaign strategy and design to tracking and analytics.

How do I set up email forwarding or aliases?

We can help you set up email forwarding or aliases to ensure that emails sent to specific addresses are automatically forwarded to other email accounts. This is useful for managing multiple email addresses or redirecting emails to a central inbox.

What security measures do you have in place for email accounts?

We take email security seriously and implement industry-standard security measures to protect your email accounts from unauthorized access and malicious activity. This includes encryption, spam filtering, and account authentication protocols.

Can't Find The Answer?

If you have any further questions or require assistance, please don't hesitate to contact us. We're here to help!